Vantage Bank Texas Streamlines Their Business Processes with the KnowledgeLake Cloud Platform
Vantage Bank is a family-owned, community-based financial institution headquartered in San Antonio, Texas. They focus on providing dedicated banking services to small- and medium-sized commercial businesses and international customers who live and work in the local community. To streamline their business processes for storing and retrieving documents, Vantage Bank implemented the KnowledgeLake Cloud platform. The result—thanks to a single point of entry for their content, along with intelligent connections to LOB systems—has been an improved efficiency of their document-related processes.
BUSINESS NEEDS
Vantage Bank Texas was looking for a way to streamline their business processes for storing and retrieving documents. In order to reduce physical storage and make relevant documentation quickly available to users—at the precise time it was necessary within their applications—they wanted to transition away from paper files and implement standard indexing practices.
Initially, Vantage Bank Texas had deployed an on-premises KnowledgeLake Capture Server Pro solution to make use of existing infrastructure. But, over time, they encountered some difficulties with a hybrid environment. When Knudsen heard about KnowledgeLake’s transition to a cloud-first offering, they ultimately decided to move to the KnowledgeLake Cloud. KnowledgeLake, which integrates with O365 and SharePoint Online, was a good fit for Vantage Bank Texas since they already had an established partnership with Microsoft.
“The transition to the cloud has been quite successful. The implementation team made the switch very easy and seamless for the end users.”
- Danny Knudsen, Vice President and Solution Design & Development Director
SOLUTION
Founded in 1923, Vantage Bank Texas is a
family-owned, community-based financial
institution headquartered in San Antonio,
Texas. Vantage Bank Texas offers a full
range of banking products for consumers
and small- and medium-sized businesses
in Forth Worth, the Rio Grande Valley,
San Antonio, Laredo, El Paso, Hondo and
Refugio.
Texas, United States
Financial
The KnowledgeLake platform is currently being used by Vantage Bank Texas’ Lending and Treasury Management teams and is supported by multiple back-office departments. The solution is used as part of their customer onboarding and renewal processes to connect required, customer provided, documentation to the various approval processes.
Vantage Bank Texas scans and uploads many different document types to SharePoint Online, and makes use of LOB system connections to provide data lookups that allow the user to quickly index those documents for later retrieval. All documents go through a workflow process to ensure accuracy of indexing and provide a second level of indexing information.
BENEFITS
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The KnowledgeLake platform helps automate other processes such as:
Intelligent Financial Services
Manage financial documents in the cloud to reduce costs and drive new revenue.
We help organizations intelligently automate their most important document processes.