Customer Experience Portal
Loop in Your Users
Users external to your organization can securely participate in a workflow by completing tasks, like uploading documents or answering questions, using purpose-built user experiences, portals, that walk them through the job to be done. Those users also have transparency into the status of that workflow.
Collect the Data You Need
KnowledgeLake Instant Pro-Forms provide a new way to collect data or start a process. Get started designing professional-looking forms in no time with the easy-to-use, drag-and-drop designer that offers a depth of options for customization.
Increase Customer Satisfaction
Provide easy access to information, personalized interactions, self-service options, and streamlined communication to your customers, partners, vendors, and prospects.
One Seamless Experience
Kick off Workflows
"With the KnowledgeLake solution, we have one single place where documents are stored and can search for and retrieve a specific document in just a few moments. It allows us to be much more productive and to easily access information for better business decisions."
"Since we are acquiring organizations and growing the way that we are, standardization is huge for us. KnowledgeLake has given us the ability to standardize our content management model and capitalize on that, which is really pushing us forward."
"We had five content management vendors. They were all proprietary. We couldn’t get to the data without paying them to get it on our behalf. In order to have a SQL Server back-end with a SharePoint front-end that met multiple needs of the university, KnowledgeLake was a perfect solution."
"When we were looking at what to do with the migration of our PeopleSoft documents to the Cloud, we looked at other vendors. No one would do it as straight-forwardly as KnowledgeLake, nor as cost-effectively."
"Closing the books on our centers requires a lot of supporting documentation and effort. Moving to KnowledgeLake has allowed our accounting staff to find that content much more easily and quickly."