Fast, Accurate Customer Experience at Scale
The ability to provide answers – and take action based on accurate data – means taking control of your information. Intelligent automation gives front-line employees the ability to find the information and documents they need, instantly.
Customer-facing professionals are constantly looking up information, documents, and records. Empower them to instantly retrieve everything they need for orders, shipments, invoices, loans, applications and more.
Drive Intelligent Customer Experiences with Automation
KnowledgeLake supports the most important working parts of the customer experience.
“Every item that comes in for service is accompanied by a ton of documents. We needed to streamline the complexity of customer service paperwork. KnowledgeLake directly impacts the speed of managing each watch repair.”
We are experts in providing laundry services, not intelligent content automation. We wanted to focus more on customer-centric activities and the KnowledgeLake Cloud lets us do this.