Intelligent Customer Experience
How do you create satisfied customers? Speed and quality of response. Deliver the experience your customers want with Adaptive IDP, Workflow Automation, and Advanced Content Management.
Fast, Accurate Customer Experience at Scale
The ability to provide answers to customers – and take action based on accurate data – requires taking control of your information. Intelligent automation gives front-line employees the ability to find the information and documents they need, instantly.
Customer-facing professionals are constantly looking up information, documents, and records. Empower them to instantly retrieve everything they need for orders, shipments, invoices, loans, applications, and more.
Drive Intelligent Customer Experiences with Automation
KnowledgeLake supports the most important working parts of the customer experience.
Case Management
Gain control of every document and every piece of information for a customer account, vendor relationship, project, issue, or incident. KnowledgeLake assures you have the most complete data profile for every case without having to hunt for missing information. Workflow automation can help you achieve total ownership of the document lifecycle, helping you provide better customer experiences.
Customer Onboarding
A positive first impression can make or break a long-term customer relationship. KnowledgeLake helps you set up any new account in a snap by streamlining document workflows and storing it all for easy access.
Speed up customer onboarding time and eliminate friction with workflow automation. Ensure accurate and complete information for every customer from the moment they enter your system.
Claims Management
Manage claims faster and with fewer hiccups. KnowledgeLake helps you integrate systems to knock down silos between departments and make sure everyone is working with the same accurate information from the same set of documents. Manage the claims process from start to finish with confidence, and see increased customer satisfaction.
Loan Processing
Close more loans faster and minimize risk. KnowledgeLake transforms the traditional lending process by eliminating manual paperwork and data entry. In its place, you get a platform that automatically captures documents, collects the required data, integrates with your core banking system, and keeps track of everything for security and compliance.
Case Management
Gain control of every document and every piece of information for a customer account, vendor relationship, project, issue, or incident. KnowledgeLake assures you have the most complete data profile for every case without having to hunt for missing information. Workflow automation can help you achieve total ownership of the document lifecycle, helping you provide better customer experiences.
Customer Onboarding
A positive first impression can make or break a long-term customer relationship. KnowledgeLake helps you set up any new account in a snap by streamlining document workflows and storing it all for easy access.
Speed up customer onboarding time and eliminate friction with workflow automation. Ensure accurate and complete information for every customer from the moment they enter your system.
Claims Management
Manage claims faster and with fewer hiccups. KnowledgeLake helps you integrate systems to knock down silos between departments and make sure everyone is working with the same accurate information from the same set of documents. Manage the claims process from start to finish with confidence, and see increased customer satisfaction.
Loan Processing
Close more loans faster and minimize risk. KnowledgeLake transforms the traditional lending process by eliminating manual paperwork and data entry. In its place, you get a platform that automatically captures documents, collects the required data, integrates with your core banking system, and keeps track of everything for security and compliance.
“Every item that comes in for service is accompanied by a ton of documents. We needed to streamline the complexity of customer service paperwork. KnowledgeLake directly impacts the speed of managing each watch repair.”
Anonymous | System Engineer, Luxury Watchmaker
We are experts in providing laundry services, not intelligent content automation. We wanted to focus more on customer-centric activities and the KnowledgeLake Cloud lets us do this.
Tony Mancuso | CFO, Mission Linen