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    Enterprise Content Management

    Document Capture: How to Control Your Business Data

    According to an AIIM survey, 22% of today’s businesses utilize at least five Enterprise Content Management (ECM) solutions while 52% use three or more. As organizations accumulate business content – be it digital or paper – most of it is scattered across cloud storage, ECM platforms, file shares or even an email system. Businesses, and their employees, are learning a tough lesson. Without document capture, finding important information is time-consuming and almost impossible.

    For employees thrown into an unwelcomed corporate version of “The Amazing Race”, this frustrating experience prevents them from accomplishing important tasks that benefit the business or customers. Leaders seeking data to evaluate critical business operations are often stymied and forced to make decisions based on obsolete information.

    In a recent webinar, “Capturing Content in a Fractured World,” we addressed the “why” behind this issue. When end users are left to their own devices, they sometimes choose the easiest storage solution available. In other cases, leadership dictates a convention that isn’t adopted by the entire organization.

    What’s the solution to enabling users to capture and store content in a centralized place, especially where different content handling policies and processes are concerned?

    Document capture isn’t solely about scanning, but simplifying the way users safely contribute and store content. An optimal capture solution can import digital and paper documents, as well as e-mail, audio, and even video originating from a variety of sources.  A smart document capture solution can recognize and extract key data and route content to workflows and systems for approval before routing to the correct destination.

    With KnowledgeLake, users don’t need to know where the content should be stored. The platform can connect with various repositories like Box, SharePoint, and SharePoint Online, line-of-business systems, and even homegrown systems to understand what information goes where, and then routes accordingly. The platform makes the decision for your team — whether they are gathered within the same building, scattered across campus, or dispersed globally — ultimately enabling them to work smarter.

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