On your terms: self-service, eLearning and instructor-led options.
Embedded within the KnowledgeLake platform user interface is a wealth of self-service information, including an extensive knowledge base of articles and step-by-step training videos, accompanied by detailed technical documentation. Accessible 24/7 and included with any subscription, our customers have how-to content access at the click of a button.
Additionally, we encourage our customers to interact with KnowledgLake’s community-based support tool. You can use it to connect to—and ask questions of—other KnowledgeLake users, or get one-on-one help from our St. Louis-based support team.
IT administrators who want a deeper dive into specific platform services and capabilities, or end users who need to understand the day-to-day use cases, have the option to leverage either computer-based or individual training via web conferencing. This allows trainees to complete interactive courses at their own pace. Custom user guides and step-by-step reference materials—specific to an organization’s information structure and content—are optional leave-behinds.
Customized classroom-style courses and training on the KnowledgeLake Platform for both IT administrators and end users. We offer a focused multi-day curriculum that ensures proper adoption and extended use of the KnowledgeLake Platform, specific to your needs and deployment. Whether on our St. Louis campus (conveniently located 10 minutes from the St. Louis Lambert International Airport) or onsite at a customer’s facility, your audience and platform landscape is our only focus.