An Introduction to Microsoft Project Cortex
By Jason Burian on February 6, 2020
Microsoft Project Cortex brings enterprise-class knowledge management, powered by AI, to M365 that categorizes and unlocks all an organization’s information. The Microsoft Project Cortex AI analyzes information in Microsoft SharePoint, Exchange, and Teams and then organizes this content into easy-to-use, wiki-type topic pages in a Knowledge Center.
What Is Knowledge Management?
Gartner has defined knowledge management as:
“a discipline that promotes an integrated approach to identifying, capturing, evaluating, retrieving, and sharing all an enterprise's information assets. These assets may include databases, documents, policies, procedures, and previously un-captured expertise and experience in individual workers.”
An organization’s greatest asset is its people. Second on that list is information about its business. Microsoft Project Cortex aims to connect employees with the right information at the right time, cutting down on wasted effort and empowering employees to achieve more. Microsoft Project Cortex provides an amazing solution that removes the need for employees to hunt for information. Instead, it leverages AI to harvest, collect, organize, and present critical information to team members.
Microsoft Project Cortex's Knowledge Center
At the heart of Microsoft Project Cortex is the Knowledge Center where AI automatically collects critical information and builds topic cards/pages for important subjects. The topic pages contain a description of the topic, related experts or team members, and resources like documents. These topics are delivered “just in time” inside of the Microsoft Office suite of products (Microsoft Outlook, Word, Teams, etc.) as hyperlinks with hover pop-outs. The Knowledge Center also allows your organizational expert to curate this AI-generated knowledge.
An interesting side effect of Microsoft Project Cortex is bringing to the surface an organization’s most knowledgeable team members based on their contributions to the Knowledge Center. This provides an organization with leadership and the opportunity to identify and retain its most important employees—something that is top of mind for all managers. Finally, Microsoft Project Cortex is deeply integrated with Microsoft Graph for content discovery which extends its reach outside of M365 to other sources that include SalesForce.com, databases, filesystems, and others. This empowers Microsoft Project Cortex to provide a complete summary of information for an organization.
Microsoft Project Cortex + KnowledgeLake
Microsoft and KnowledgeLake have a long, rich history of helping customers with their most important document processes, and we are excited about the next step with Microsoft Project Cortex. As a charter member of the Content Services Partner Program, we have gotten an inside glimpse into Microsoft Project Cortex and Microsoft’s view of the future of Knowledge Management. The future is bright and KnowledgeLake is thrilled to be a launch partner for this new M365 service. The KnowledgeLake cloud platform delivers content in the form of searchable documents and metadata that can take Microsoft Project Cortex to the next level.
Microsoft Project Cortex is now in private preview but, if you are interested, you can apply here.
KnowledgeLake provides content management solutions that help busy organizations intelligently automate their most important document processes. Since 1999, we've created award-winning, Microsoft-centric solutions that have helped thousands of companies around the world focus on their mission rather than their mission-critical documents.
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