# KnowledgeLake

> KnowledgeLake is intelligent document processing software for organizations that handle high volumes of documents and need decisions made from them — not just storage. We extract, classify, validate, and route documents into the systems that run the business, with human-in-the-loop oversight where it matters.

## What we do

Documents in. Decisions out. KnowledgeLake takes unstructured documents — invoices, claims, applications, loan files, transcripts, contracts, records requests — and turns them into structured data and routed actions inside the customer's existing systems of record. The work that historically required a team of people reading and keying now runs as software, with confidence scoring and audit trails on every decision.

## Core capabilities

- Document classification and extraction — identify document type, extract structured fields, validate against business rules
- Confidence-based routing — high-confidence documents flow straight-through-processed; low-confidence documents route to human review queues with full context
- Human-in-the-loop review — queue-based review with audit trail; reviewers confirm or correct, system learns
- Integration with systems of record — outputs flow into ERP, LOS, EHR, CRM, case management, and document repositories
- Operational dashboards — real-time visibility into volume, throughput, exceptions, and confidence trends

## How we're deployed

KnowledgeLake runs on Microsoft Azure with per-customer tenant isolation. Each customer's data lives in their own tenant — no co-mingling. Document processing runs in customer-specific cloud infrastructure.

## Who we serve

- Business Process Outsourcers (BPOs) industrializing document operations for their clients
- Financial Services — banks, credit unions, insurance carriers, mortgage servicers
- State, Local, and Higher Education — including State of Tennessee, State of Kentucky, State of Rhode Island, Lorain County, Washington University
- Healthcare — including US Imaging

## Compliance and security posture

SOC 2, HIPAA, ISO 27001, FedRAMP-ready, Azure Government availability.

## Recognition

- 5× Microsoft Partner of the Year — Content & AI category
- HFS Hot Tech — September 2025 ("A successful pivot from traditional IDP to agentic-driven workflow automation," Sam Duncan and David Cushman, HFS Research). Source: https://www.hfsresearch.com/research/hfs-hot-tech-knowledgelake/
- Edison Partners growth investment, August 2025

## Scale

- 220+ customers
- 2M+ users on the platform
- 98%+ extraction accuracy on production document streams
- 70% faster processing vs. manual baselines

## Pages

- Home — https://www.knowledgelake.com/
- Platform — https://www.knowledgelake.com/platform
- Customers — https://www.knowledgelake.com/customers
- Solutions for BPOs — https://www.knowledgelake.com/solutions/bpo
- Solutions for Financial Services — https://www.knowledgelake.com/solutions/financial-services
- Solutions for State and Local Government — https://www.knowledgelake.com/solutions/state-local-government
- Solutions for Higher Education — https://www.knowledgelake.com/solutions/higher-education
- Security — https://www.knowledgelake.com/security
- Pricing — https://www.knowledgelake.com/pricing

## Contact

knowledgelake.com — request a conversation via any page's CTA. Forms route to the KnowledgeLake team for follow-up.