Case Studies

KnowledgeLake in action: Real stories, real people and real results
We have helped more than two million users in 35 countries, including global Fortune 100 companies, deploy Microsoft SharePoint ECM solutions that deliver rich business outcomes. View our case study library to learn how our innovative and industry-leading technologies drive real business results.
Advertising/Marketing

Advantage Sales and Marketing

Marketing agency boosts productivity 17% after implementing a workflow-based document imaging solution to streamline accounts payable processes.

Business Services

Midwest Operating Engineers

Document Management Solution Helps Union Improve Processes, Save Nearly $1 Million

Business Services

Regulatory Solutions Firm

Regulatory Solutions Firm Boosts Efficiency with New Document Management System

Construction

Macmahon Holdings Ltd.

Construction Firm Dramatically Improves Invoice Processing with KnowledgeLake ECM Solution

Construction

Pei Cobb Freed and Partners

Renowned Architectural Firm Cuts Costs, Saves Time with KnowledgeLake ECM Solution

Construction

TDIndustries

Company Gains More Control Over Historical Records with Electronic-Document Solution

Construction

Weis Builders

Building Firm Streamlines Content Management with Intuitive KnowledgeLake Products

Education

Edmonton Catholic Schools

School district increases efficiency of human resources department by reducing paper and the time it takes to find information with KnowledgeLake document imaging and capture solutions.

Education

Indiana University

Indiana University Turns to KnowledgeLake, SharePoint for Document Management

Education

Jefferson County Public Schools

Public School Improves Accuracy and Productivity by Digitizing Student Transcripts

Education

Washington University

Washington University in St. Louis Turns To KnowledgeLake for Content Management

Federal Government

Government Agency

U.S. Government Agency Tackles Paper Files with Enterprise Content Management

Federal Government

Motability

The KnowledgeLake Solutions Streamlined Processing of Grant Application Forms and Delivered Efficient Storage and Retrieval, Retiring an Expensive and Aging Legacy Scanning System

Financial Services

BeneSys

Benefits administration firm helps users access information in pension and annuity documents more quickly with KnowledgeLake and SharePoint.

Financial Services

Chemical Bank

Bank speeds processing of signature cards and quickly digitizes a large volume of documents using capture and imaging for SharePoint.

Financial Services

Community Mutual Group

KnowledgeLake and SharePoint Provide Complete Enterprise Content Management Solution for Regional Credit Union

Financial Services

Farm Credit Midsouth

Lender Enhances Loan Processing, Customer Service with KnowledgeLake Solution

Financial Services

Financial Services Regulatory Firm

Financial Regulatory Services Firm Integrates Key Workflow Tasks with KnowledgeLake

Financial Services

Glenmede

Investment Firm Boosts Efficiency with New Enterprise Content Management Solution

Financial Services

Island Savings

Credit Union Cuts Time, Costs in Mortgage Processing with KnowledgeLake ECM Solution

Financial Services

Middlesex Savings Bank

Bank Uses KnowledgeLake ECM Solution to Cut Paperwork, Streamline Business Processes

Financial Services

ORIX USA Corporation

Financial Services Firm Turns to KnowledgeLake to Better Manage Email-based Content

Financial Services

RoundPoint Financial Group

Mortgage company is able to index and load over 375,000 electronic documents in a week, when prior to implementing ECM solution took weeks or months.

Financial Services

Seattle Financial Group

Financial Firm Enhances Processes with Electronic Document Management Solution

Financial Services

Southwest Bank

Bank Uses KnowledgeLake ECM Solution to Streamline Loan Processing and Other Tasks

Financial Services

Tradition Capital Bank

Bank Improves Document Access, Security with Enterprise Content Management Solution

Financial Services

Van Ru Credit Corporation

Services Firm Enhances Compliance Processes, Cuts Costs with KnowledgeLake

State/Local Government

City of Richland, Washington

City turns to KnowledgeLake and SharePoint to cost-effectively increase efficiency

State/Local Government

CVR Associates

Consulting firm enhances services for housing agencies with KnowledgeLake ECM solution

State/Local Government

Eagle River Water and Sanitation District

Government Entity Reduces Business Risk through Process Automation

State/Local Government

Illinois Department of Transportation

State Agency Uses Enterprise Content Management Solution to Cut Cost, Save Time

State/Local Government

Kentucky Housing Corporation

Agency Uses ECM Solution to Provide Safe, Quality, Affordable Housing to Families

State/Local Government

New Jersey Civil Service Commission

New Jersey State Agency Streamlines Hiring Processes with KnowledgeLake ECM Solution

State/Local Government

State Government Agency

Environmental Agency Cleans Up Paper Burden with Enterprise Content Management Solution

State/Local Government

Tennessee Housing Development Agency

State Housing Agency Reduces Paper, Increases Efficieny with KnowledgeLake Solution

Healthcare

DuPage Medical Group

DuPage Medical Group substantially reduces administrative costs while increasing access to patient information by centralizing all records management functions.

Healthcare

Integrated Behavioral Health

Collaboration Technology Helps Managed-Care Provider Eliminate Paper Piles and Backlogs

Healthcare

Iowa Health Home Care

Healthcare Firm Enhances Operations with Enterprise Content Management Solution

Healthcare

McFarland Clinic PC

Healthcare Network Enhances Business With Electronic Document Management Solution

Healthcare

Total Community Options Foundation

Senior-care Provider Creates Efficiencies with New Enterprise Content Management System

Insurance

Automobile Insurance Bureau of Massachusetts

Insurance Organization Enhances Anti-Fraud Efforts with KnowledgeLake ECM Solution

Manufacturing

CeeKay Supply

Welding Supply Firm Cuts Costs, Boosts Customer Service with Enterprise Content

Manufacturing

Dart Container

Container Corporation Seeks to Replace an Aging Imaging Platform With a Flexible and Robust ECM Solution

Manufacturing

Data2

RFID and Barcode Solutions Company Improves AP Workflows with KnowledgeLake ECM Solution

Manufacturing

Hexcel

Manufacturer Saves Time, Enhances Efficiency with Enterprise Content Management Solution

Manufacturing

MJB Wood Group, Inc.

Wood Manufacturer Cuts Paper Growth with KnowledgeLake ECM Solution

Manufacturing

NABCO Entrances Inc

Door Manufacturer Ends Paper Chase with Enterprise Content Management System

Manufacturing

Nissan Europe

Automobile Manufacturer realizes better communication and collaboration with Enterprise Content Management Solution

Manufacturing

Pella Corporation

Window Company Gets Better View of Information with Enterprise Content

Manufacturing

Pioneer Pole Buildings

Construction Company Prepares for Growth with Enterprise Content Management Solution information and intellectual property.

Manufacturing

ProMed

Medical Components Firm Streamlines Document Management with KnowledgeLake Solution

Manufacturing

TricorBraun

Packaging Manufacturer Speeds Up Accounts Payables with Customized KnowledgeLake Solution

Manufacturing

Tyson Foods

Tyson Foods Enhances Information Access with New Enterprise Content Management System

Not-For-Profit

Alliance Development Fund

Church's Investment Organization Uses KnowledgeLake to Better Manage Vital Documents

Not-For-Profit

Goodwill Industries

Goodwill Industries Uses KnowledgeLake to Streamline Financial Document Management

Not-For-Profit

Milwaukee Center For Independence

Non-profit Organization Speeds Service, Cuts Costs with KnowledgeLake Solution

Not-For-Profit

National Collegiate Athletic Association

NCAA Turns to KnowledgeLake to Manage Waves of Student Documents

Real Estate

L&B Realty Advisors

KnowledgeLake Capture and Connect Conveniently Aids L&B Realty Advisors in Restructuring Their Previous Files

Retail

E-Z Mart

Convenience Store Chain Speeds Internal Business Processes with KnowledgeLake Solution

Retail

S.J. Smith Co., Inc.

Industrial Supplies Firm Uses Enterprise Content Management to Organize Orders, Invoices

Technology

Tech Electronics

Tech Firm Improves Operations with Enterprise Content Management Solution

Transportation

ATC Transportation

Services Company Moves Core Processes into the Fast Lane with KnowledgeLake Solution

Transportation

Carlile Transportation

Trucking Firm Turns to KnowledgeLake to Improve Enterprise Document Management

Transportation

Comet Industries

Rail Services Firm Puts Document Management On Fast Track with KnowledgeLake ECM Solution

Transportation

VolkerRail

Railway contracting services gains greater visibility into invoices while improving payment cycles.

Utility/Energy

Black Elk Energy

Energy Firm Drills Into Well of Efficiency by Deploying KnowledgeLake ECM Solution

Utility/Energy

Clearwater

Water and Air Solutions Provider Improves Risk Management With KnowledgeLake ECM Solution Delivered by Dynamyx

Utility/Energy

Invenergy Clean Energy Company

Clean Energy Company Uses Enterprise Content Management Solution for Fast Document Access

Utility/Energy

New Water

Water Treatment Company Ease Payment Workflows with KnowledgeLake ECM Solution

Utility/Energy

Nooter/Eriksen

Energy Equipment Maker Streamlines Invoice Processing with KnowledgeLake Solution

Utility/Energy

Sho-Me Power Electric Cooperative

Utility Delivers More Power to Document Management System with KnowledgeLake

Advertising/Marketing

Advantage Sales and Marketing

Marketing agency boosts productivity 17% after implementing a workflow-based document imaging solution to streamline accounts payable processes.

Advantage boosts productivity 17% with workflow-based document imaging solution for accounts payable processes

Business Services

Midwest Operating Engineers

Document Management Solution Helps Union Improve Processes, Save Nearly $1 Million

Document Management Solution Helps MOEITS Improve Processes, Save Nearly $1 Million

Regulatory Solutions Firm

Regulatory Solutions Firm Boosts Efficiency with New Document Management System

Regulatory Solutions Firm

Construction

Macmahon Holdings Ltd.

Construction Firm Dramatically Improves Invoice Processing with KnowledgeLake ECM Solution

Macmahon Holdings Dramatically Improves Invoice Processing with KnowledgeLake ECM Solution

Pei Cobb Freed and Partners

Renowned Architectural Firm Cuts Costs, Saves Time with KnowledgeLake ECM Solution

Pei Cobb Freed & Partners Firm Cuts Costs, Saves Time with KnowledgeLake ECM Solution

TDIndustries

Company Gains More Control Over Historical Records with Electronic-Document Solution

TDIndustries Gains More Control Over Historical Records with Electronic-Document Solution

Weis Builders

Building Firm Streamlines Content Management with Intuitive KnowledgeLake Products

Weis Builders Streamlines Content Management with Intuitive KnowledgeLake Products

Education

Edmonton Catholic Schools

School district increases efficiency of human resources department by reducing paper and the time it takes to find information with KnowledgeLake document imaging and capture solutions.

Edmonton Catholic Schools increases efficiency of human resources department with KnowledgeLake Solutions

Indiana University

Indiana University Turns to KnowledgeLake, SharePoint for Document Management

Indiana University Turns to KnowledgeLake, SharePoint for Document Management

Jefferson County Public Schools

Public School Improves Accuracy and Productivity by Digitizing Student Transcripts

Jefferson County Public Schools Improves Accuracy and Productivity by Digitizing Student Transcripts

Washington University

Washington University in St. Louis Turns To KnowledgeLake for Content Management

Washington University in St. Louis Turns To KnowledgeLake for Content Management

Federal Government

Government Agency

U.S. Government Agency Tackles Paper Files with Enterprise Content Management

Environmental Agency Cleans Up Paper Burden with Enterprise Content Management Solution

Motability

The KnowledgeLake Solutions Streamlined Processing of Grant Application Forms and Delivered Efficient Storage and Retrieval, Retiring an Expensive and Aging Legacy Scanning System

Motability Achieves Efficient Storage and Retrieval with KnowledgeLake ECM Solution

Financial Services

BeneSys

Benefits administration firm helps users access information in pension and annuity documents more quickly with KnowledgeLake and SharePoint.

Benesys helps users access information in pension and annuity documents more quickly with KnowledgeLake and SharePoint

Chemical Bank

Bank speeds processing of signature cards and quickly digitizes a large volume of documents using capture and imaging for SharePoint.

Chemical Bank digitizes a large volume of documents using capture and imaging for SharePoint

Community Mutual Group

KnowledgeLake and SharePoint Provide Complete Enterprise Content Management Solution for Regional Credit Union

KnowledgeLake and SharePoint Provide Complete Enterprise Content Management Solution for - See more at: http://www.knowledgelake.com/case-studies#sthash.veOnGPj9.dpuf

Farm Credit Midsouth

Lender Enhances Loan Processing, Customer Service with KnowledgeLake Solution

Farm Credit Enhances Loan Processing, Customer Service with KnowledgeLake Solution

Financial Services Regulatory Firm

Financial Regulatory Services Firm Integrates Key Workflow Tasks with KnowledgeLake

Glenmede

Investment Firm Boosts Efficiency with New Enterprise Content Management Solution

Glenmede Boosts Efficiency with New Enterprise Content Management Solution

Island Savings

Credit Union Cuts Time, Costs in Mortgage Processing with KnowledgeLake ECM Solution

Island Savings Cuts Time, Costs in Mortgage Processing with KnowledgeLake ECM Solution

Middlesex Savings Bank

Bank Uses KnowledgeLake ECM Solution to Cut Paperwork, Streamline Business Processes

Middlesex Savings Bank Uses KnowledgeLake ECM Solution to Cut Paperwork, Streamline Business Processes

ORIX USA Corporation

Financial Services Firm Turns to KnowledgeLake to Better Manage Email-based Content

Orix Turns to KnowledgeLake to Better Manage Email-based Content

RoundPoint Financial Group

Mortgage company is able to index and load over 375,000 electronic documents in a week, when prior to implementing ECM solution took weeks or months.

RoundPoint Processes Large Loan Amounts with Knowledge ECM Solution

Seattle Financial Group

Financial Firm Enhances Processes with Electronic Document Management Solution

Seattle Financial Group Enhances Processes with Electronic Document Management Solution

Southwest Bank

Bank Uses KnowledgeLake ECM Solution to Streamline Loan Processing and Other Tasks

Southwest Bank Uses KnowledgeLake ECM Solution to Streamline Loan Processing and Other Tasks

Tradition Capital Bank

Bank Improves Document Access, Security with Enterprise Content Management Solution

Tradition Capital Bank Improves Document Access, Security with Enterprise Content Management Solution

Van Ru Credit Corporation

Services Firm Enhances Compliance Processes, Cuts Costs with KnowledgeLake

Van Ru Enhances Compliance Processes, Cuts Costs with KnowledgeLake

State/Local Government

City of Richland, Washington

City turns to KnowledgeLake and SharePoint to cost-effectively increase efficiency

City of Richland, Washington

CVR Associates

Consulting firm enhances services for housing agencies with KnowledgeLake ECM solution

CVR AssociCVR Associates, a consulting firm that decided to reduce the paper burden by deploying an enterprise content management solution on top of Microsoft SharePoint.

Eagle River Water and Sanitation District

Government Entity Reduces Business Risk through Process Automation

Content Management for Water and Sanitation

Illinois Department of Transportation

State Agency Uses Enterprise Content Management Solution to Cut Cost, Save Time

IDOT Uses Enterprise Content Management Solution to Cut Cost, Save Time

Kentucky Housing Corporation

Agency Uses ECM Solution to Provide Safe, Quality, Affordable Housing to Families

Kentucky Housing Corporation Uses ECM Solution to Provide Safe, Quality, Affordable Housing to Families

New Jersey Civil Service Commission

New Jersey State Agency Streamlines Hiring Processes with KnowledgeLake ECM Solution

New Jersey State Agency Streamlines Hiring Processes with KnowledgeLake ECM Solution

State Government Agency

Environmental Agency Cleans Up Paper Burden with Enterprise Content Management Solution

Environmental Agency Cleans Up Paper Burden with Enterprise Content Management Solution

Tennessee Housing Development Agency

State Housing Agency Reduces Paper, Increases Efficieny with KnowledgeLake Solution

Tennessee Housing Development Agency Reduces Paper, Increases Efficieny with KnowledgeLake Solution

Healthcare

DuPage Medical Group

DuPage Medical Group substantially reduces administrative costs while increasing access to patient information by centralizing all records management functions.

DuPage Medical Group substantially reduces administrative costs while increasing access to patient information

Integrated Behavioral Health

Collaboration Technology Helps Managed-Care Provider Eliminate Paper Piles and Backlogs

Collaboration Technology Helps IBH Eliminate Paper Piles and Backlogs

Iowa Health Home Care

Healthcare Firm Enhances Operations with Enterprise Content Management Solution

Iowa Health Home Care Enhances Operations with Enterprise Content Management Solution

McFarland Clinic PC

Healthcare Network Enhances Business With Electronic Document Management Solution

Healthcare Network Enhances Business With Electronic Document Management Solution - See more at: http://www.knowledgelake.com/case-studies#sthash.l03Ulb01.dpuf

Total Community Options Foundation

Senior-care Provider Creates Efficiencies with New Enterprise Content Management System

Insurance

Automobile Insurance Bureau of Massachusetts

Insurance Organization Enhances Anti-Fraud Efforts with KnowledgeLake ECM Solution

AIB of Massachusetts Enhances Anti-Fraud Efforts with KnowledgeLake ECM Solution

Manufacturing

CeeKay Supply

Welding Supply Firm Cuts Costs, Boosts Customer Service with Enterprise Content

CeeKay Supply Cuts Costs, Boosts Customer Service with Enterprise Content

Dart Container

Container Corporation Seeks to Replace an Aging Imaging Platform With a Flexible and Robust ECM Solution

Dart Container Corporation Seeks to Replace an Aging Imaging Platform With a Flexible and Robust ECM Solution

Data2

RFID and Barcode Solutions Company Improves AP Workflows with KnowledgeLake ECM Solution

Data2 Improves AP Workflows with KnowledgeLake ECM Solution

Hexcel

Manufacturer Saves Time, Enhances Efficiency with Enterprise Content Management Solution

Hexecel Saves Time, Enhances Efficiency with Enterprise Content Management Solution

MJB Wood Group, Inc.

Wood Manufacturer Cuts Paper Growth with KnowledgeLake ECM Solution

MJB Wood Group, Inc. Cuts Paper Growth with KnowledgeLake ECM Solution

NABCO Entrances Inc

Door Manufacturer Ends Paper Chase with Enterprise Content Management System

Nabco Ends Paper Chase with Enterprise Content Management System

Nissan Europe

Automobile Manufacturer realizes better communication and collaboration with Enterprise Content Management Solution

Nissan drives communication and collaboration with ECM Solution

Pella Corporation

Window Company Gets Better View of Information with Enterprise Content

Pella Gets Better View of Information with Enterprise Content

Pioneer Pole Buildings

Construction Company Prepares for Growth with Enterprise Content Management Solution information and intellectual property.

Pioneer Pole Buildings Prepares for Growth with Enterprise Content Management Solution information

ProMed

Medical Components Firm Streamlines Document Management with KnowledgeLake Solution

ProMed Streamlines Document Management with KnowledgeLake Solution

TricorBraun

Packaging Manufacturer Speeds Up Accounts Payables with Customized KnowledgeLake Solution

TricorBraun Speeds Up Accounts Payables with Customized KnowledgeLake Solution

Tyson Foods

Tyson Foods Enhances Information Access with New Enterprise Content Management System

Tyson Foods Enhances Information Access with New Enterprise Content Management System

Not-For-Profit

Alliance Development Fund

Church's Investment Organization Uses KnowledgeLake to Better Manage Vital Documents

Alliance Development Fund Uses KnowledgeLake to Better Manage Vital Documents

Goodwill Industries

Goodwill Industries Uses KnowledgeLake to Streamline Financial Document Management

Goodwill Industries Uses KnowledgeLake to Streamline Financial Document Management

Milwaukee Center For Independence

Non-profit Organization Speeds Service, Cuts Costs with KnowledgeLake Solution

MCFI Speeds Service, Cuts Costs with KnowledgeLake Solution

National Collegiate Athletic Association

NCAA Turns to KnowledgeLake to Manage Waves of Student Documents

NCAA Turns to KnowledgeLake to Manage Waves of Student Documents

Real Estate

L&B Realty Advisors

KnowledgeLake Capture and Connect Conveniently Aids L&B Realty Advisors in Restructuring Their Previous Files

KnowledgeLake Capture and Connect Conveniently Aids L&B Realty Advisors in Restructuring Their Previous Files

Retail

E-Z Mart

Convenience Store Chain Speeds Internal Business Processes with KnowledgeLake Solution

E-Z Mart Speeds Internal Business Processes with KnowledgeLake Solution

S.J. Smith Co., Inc.

Industrial Supplies Firm Uses Enterprise Content Management to Organize Orders, Invoices

S.J. Smith Co., Inc. Uses Enterprise Content Management to Organize Orders, Invoices

Technology

Tech Electronics

Tech Firm Improves Operations with Enterprise Content Management Solution

Tech Electronics Improves Operations with Enterprise Content Management Solution

Transportation

ATC Transportation

Services Company Moves Core Processes into the Fast Lane with KnowledgeLake Solution

ATC Transportation Moves Core Processes into the Fast Lane with KnowledgeLake Solution

Carlile Transportation

Trucking Firm Turns to KnowledgeLake to Improve Enterprise Document Management

Turns to KnowledgeLake to Improve Enterprise Document Management - See more at: http://www.knowledgelake.com/case-studies#sthash.veOnGPj9.dpuf

Comet Industries

Rail Services Firm Puts Document Management On Fast Track with KnowledgeLake ECM Solution

Comet Industries Puts Document Management On Fast Track with KnowledgeLake ECM Solution

VolkerRail

Railway contracting services gains greater visibility into invoices while improving payment cycles.

VolkerRail gains greater visibility into invoices while improving payment cycles

Utility/Energy

Black Elk Energy

Energy Firm Drills Into Well of Efficiency by Deploying KnowledgeLake ECM Solution

Black Elk Energy Drills Into Well of Efficiency by Deploying KnowledgeLake ECM Solution

Clearwater

Water and Air Solutions Provider Improves Risk Management With KnowledgeLake ECM Solution Delivered by Dynamyx

Clearwater Improves Risk Management With KnowledgeLake ECM Solution Delivered by Dynamyx

Invenergy Clean Energy Company

Clean Energy Company Uses Enterprise Content Management Solution for Fast Document Access

Invenergy Uses Enterprise Content Management Solution for Fast Document Access

New Water

Water Treatment Company Ease Payment Workflows with KnowledgeLake ECM Solution

New Water Eases Payment Workflows with KnowledgeLake ECM Solution

Nooter/Eriksen

Energy Equipment Maker Streamlines Invoice Processing with KnowledgeLake Solution

Nooter/Eriksen Streamlines Invoice Processing with KnowledgeLake Solution

Sho-Me Power Electric Cooperative

Utility Delivers More Power to Document Management System with KnowledgeLake

Sho-Me Power Delivers More Power to Document Management System with KnowledgeLake

We showed you how we helped our clients, now let us help you conquer your biggest document challenges.

Contact us today!

We also have dashboard metrics that provide information such as average workflow velocity, the average size of the document queue and percentage comparisons of type of documents such as PO vs Non-PO routed through workflow. These are actionable data points that provide insight into current workflow performance and potential areas for future improvement or additional resource allocation.

Michael Borgna CFO Data2

We issue very complex wastewater discharge permits to municipal wastewater treatment plants and to major industrial facilities that discharge into waters of the state. In the past, we had permits with inconsistencies in them. Now, with the new document management solution, we can build a level of consistency in our permit process because it is so much easier for employees to access various permits to validate that they are consistent.

Anonymous Manager of Operations and Information Systems State Government Agency

Going with a Microsoft-based solution, we were able to take advantage of technologies that we already use, making it easier for our staff to adopt this new solution.

Rick Boggs Kentucky Housing Corporation Kentucky Housing Corporation

Our company is an avid proponent of SharePoint, and the solution from KnowledgeLake allowed for seamless integration and a much shorter implementation time.We felt like other solutions would not only take longer to implement, but the learning curve would have been more involved as well.

Anonymous Systems Administrator Regulatory Solutions Firm

The time needed to process legal documents and archive them electronically has decreased significantly. We no longer have to create barcode sheets for every document because KnowledgeLake does it for us automatically. And we can index more documents at once. In the words of one of our employees, this solution is 'light years ahead' of what we were using before.

Libby Wasserback Senior Business Systems Analyst Alliance Development Fund

Through Microsoft SharePoint Services and KnowledgeLake, we implemented an extraordinarily cost-effective solution that changed the way we do business by improving accuracy and productivity.

Dan Barbattini Senior Vice President and CIO Bank of Choice

With the KnowledgeLake solution and SharePoint Portal Server, we got rid of the faxing, the sending of e-mail, the clogging of the system.

Lewie Wake Chief Technical Officer Advantage Sales and Marketing

By integrating KnowledgeLake with our SQL Server database, we are assured that information entered into scanned documents is correct and without any typographical errors. It also saves a lot of time. Some of the information that we retrieve from our database would be very difficult to research and find in a paper format for every document we scan.

Mary Humphrey Information and Technology Manager

The ability to use electronic forms, have KnowledgeLake manage the documents, and send out email notifications when forms need to be processed really advanced our green, 'paperless' initiative.

Maxine Kirchgessner Manager of Information Security

Putting our documents on the SharePoint-based intranet helps us improve the productivity of our employees-and provide better member service. For example, say a union member calls to check on the status of his pension application process. Our BeneSys pension coordinator navigates to the SharePoint site, keys in the search, and pulls up all the documents relating to that member as PDF files in a matter of seconds. In the past, this might have required significantly more effort to locate the documents before we could get back to the customer.

Steve Kokotovich Director of Production and Support Services BeneSys

One of the best examples has been with our auditors. They definitely prefer the new ECM solution over our old paper-based processes because they can search for documents themselves instead of having to put in a request for someone else to locate and pull the relevant records. It saves them quite a bit of time in performing fundamental tasks.

Danny Knudsen Solution Analyst

The KnowledgeLake solution has helped us go from an average of one day to fund a loan to an instantaneous response. Approval times have improved because all file information is immediately available to the approver. This has a huge impact on the customer's experience. Plus it has dramatically improved our internal processes by supporting the creation of standardized documents and processes.

Darrell Jaggers Vice President of Information Systems Island Savings

One of the very practical issues we faced was how to move our employees without moving large quantities of paper along with them. The offices that were most affected were UITS human resources, the finance office, and telephone services, all of which had a significant number of paper documents to be digitized.

Sue Workman Associate Vice President of Client Services and Support Indiana University

When users are in PeopleSoft to approve a purchase order, they can click on the KnowledgeLake Unify button, which instantly lets them search in SharePoint for the relevant contract review documents.

Anonymous IT Manager Financial Services Regulatory Firm

SharePoint helps us control access to the documents entered into the system using KnowledgeLake, documents can be opened up by or kept secure from any employee or group of employees. And because our SharePoint site is backed up offsite nightly and has an hourly differential, our IT department can restore virtually all of our documents in the event of a disaster.

Helen Dow Controller Goodwill Industries

We felt that KnowledgeLake's tight integration with the Microsoft platform would allow us to do many different things going forward. Not only would we have an efficient platform for digitizing and capturing our paper documents, but we could expand on the system with features like forms storage and team websites that could be used for storing and finding documents.

David Healzer Director of Information Services and Technology CeeKay Supply

The KnowledgeLake solution and SharePoint system are both intuitive for anyone familiar with a Windows-based environment, which eases the transition for users.

Danny Knudsen Solution Analyst

We were wasting a lot of staff time going back and forth to filing cabinets to retrieve paper documents. Employees were making anywhere between five and 10 trips a day to locate delivery tickets. We estimate that this activity consumed an average of 2.5 hours of employee time each day. Sometimes, if a customer called to request proof of delivery, it could use up an entire day's worth of employee time to find a ticket.

David Healzer Director of Information Services and Technology CeeKay Supply

KnowledgeLake believes that to serve our clients with excellence, we first have to serve our people. We also believe in taking our success and putting it back into our St. Louis roots – our community.

Kim Grego Marketing Manager - KnowledgeLake Other

We wanted a knowledgeable technical support staff that had a reliable product.The KnowledgeLake support team has helped me many times with issues related to Microsoft updates or during upgrades to the most current version of the KnowledgeLake product. It is a pleasure working with the staff.

Mary Humphrey Information and Technology Manager ProMed

We've seen a tidal wave of interest. In 2008, our number of customers increased by about 20 percent, and we've already seen an even bigger jump in the first quarter of 2009.

Mike Miller Sales Engineer at KnowledgeLake

Key considerations in selecting a document management solution are out-of-the-box functionality for simple straightforward document storage needs and standard integration with university applications. KnowledgeLake's strong track record of support and expertise, together with the product's tight integration with Microsoft frameworks, allows us to leverage existing resources when custom development is required. That makes it a natural choice for planned projects.

Denise Hirschbeck Assistant Vice Chancellor for Information Services and Technology Washington University

We are progressively making new adjustments to our processes to include electronic document archiving and retrieval. We have all 2,000-plus employee files archived in the KnowledgeLake system. This has eliminated the need for manual filing and physical storage space for HR files. And any employee document is right at our finger tips because of the fast retrieval of information that's now possible on the intranet.

Jeff Judkins Systems Administrator E-Z Mart

We needed a solution for digital file management of our accounting and payroll records and documents. It had to be affordable, and it had to work with our Microsoft SharePoint system. We looked at a number of possible solutions like Kofax and Fortis, but needed a technology that would provide the best integration out of the box with SharePoint.

Helen Dow Controller Goodwill Industries

The number of phone calls from suppliers has fallen way off, and we're in much better compliance with our SLAs. We now have one location where personnel at job sites can see invoices and if they've been processed. Going forward, we anticipate extending the KnowledgeLake technology into other operations, such as human resources, to keep improving operations across the company.

Meghan Williams IT Core Systems Manager Macmahon Holdings Ltd.

We needed to reduce our paper footprint, not only to create space, but also to provide for a more secure way to store important work documents that might be damaged and permanently lost in a fire, flood, or other natural disaster. We also recognized that by taking paper documents from filing cabinets, digitizing them, and then moving the documents into an electronic repository, our essential and business critical work documents could be accessed from anywhere in the event that the agency's work locations were compromised or temporarily unavailable

Nicole Lucas Director of Information Technology Tennessee Housing Development Agency

The main advantage of KnowledgeLake that shines through in a deployment is the clean and simple user interface. Coupled with the simplicity of design in our SharePoint backend, it provides users with an intuitive solution they can quickly understand and use to its fullest potential

Anonymous IT Administrator Weis Builders

We like that the KnowledgeLake document viewer requires no installation or add-ins, which will reduce the amount of time necessary to implement this solution across the Corporation.

Jennifer Redden Director of Application Development Kentucky Housing Corporation

KnowledgeLake Connect allows our users to add content to SharePoint without ever having to go to SharePoint. This is an important feature because they are all busy, and the less time that they have to spend navigating to different applications, the more time they have to focus on their jobs.

Jason Heiser Enterprise Applications Consultant ORIX USA Corporation

The systems and processes put in place were built largely on our existing investments in technology, like SharePoint and SQL Server. By using the KnowledgeLake products, and by employing software and expertise we already possessed, we were able to enhance our business processes with minimal investment in new technology.

Paul Van Beek Senior Web Technical Analyst Pella Corporation

A number of manual processes were consuming more time, paper, and storage space than desired. We wanted to find a way to do things more efficiently to help drive standardized processes and maximize information, sales, and customer satisfaction opportunities. We sought to take time and waste out of our systems while adding to overall quality.

Paul Van Beek Senior Web Technical Analyst Pella Corporation

After just a few years in operation we were running out of filing cabinet space to organize and store paper files. Then we opened a branch office, which increased our need to share loan files among employees in both offices. Our employees were frequently transporting these paper documents over 12 miles from one location to another. This was both inefficient and potentially insecure.

Shawn Carlson Chief Information Officer Tradition Capital Bank

"Interesting points on record/document life cycle management. Additionally, for anyone who has wrestled with deployment and user adoption, your emphasis on the importance of an easy-to-use interface to reduce the training and frustration of broad, diverse user audiences AND the nature of repetitive, high volumes of work were most enlightening. Clearly, the lessons from your deep experience are impressive and insightful."

Bill Minckler Office of Information Systems

Our users were reliant on a Microsoft Outlook plugin to move items directly from Outlook into our previous document management system. However, when planning the transition to SharePoint it became clear that the multiple-file upload feature, which would require inputting metadata and checking individual files through multiple steps, would be too cumbersome and time-consuming when addressing more than a few files.

Jason Heiser Enterprise Applications Consultant ORIX USA Corporation

The combination of expertise at our district level, together with the KnowledgeLake staff, helped us to be successful in implementing this solution within the Human Resources department. I definitely would recommend KnowledgeLake Professional Services to other organizations.

Kathie Tourangeau District Principal Edmonton Catholic Schools