Trucking Firm Turns to Knowledgelake to Improve Enterprise Document Management
Carlile Transportation Systems has trucking operations in Alaska, the lower 48 states, and Canada. When paper-based systems became too cumbersome for daily processes, the company turned to a KnowledgeLake enterprise content management (ECM) solution that works with a Microsoft SharePoint intranet. With the new ECM solution, employees can access documents faster, workflows are streamlined, and the company has a better solution for storage and retention of files.
The Challenge
Founded in 1980 by brothers John and Harry McDonald, Carlile has grown from two tractors to one of Alaska’s largest trucking companies. Carlile Transportation Systems is based in Anchorage, Alaska and employs over 650 people. Carlile terminals serve Alaska from Anchorage, Fairbanks, Kenai, Kodiak, Prudhoe Bay/Deadhorse, and Seward. Outside of Alaska, it has terminals in Tacoma, Washington; Twin Cities, Minnesota; Houston, Texas; and Edmonton Alberta.
The growth of the company over three decades has required periodic reviews of internal business processes. One of those occurred in 2010 when the company began evaluating how to handle a large and continually growing assortment of paper-based documents such as shipping and billing documents.
The Solution
Following up on a lead from Microsoft, Carlile decided to deploy a KnowledgeLake ECM solution that would integrate with SharePoint and TruckMate. Carlile initially deployed the solution to the company’s accounts payable department, which uses the KnowledgeLake system for managing checks, invoices, and expense reports.
The solution is being rolled out to other departments following the initial pilot deployment. As the company implements a gradual roll out of the KnowledgeLake system, it can ramp up its document management processes with the end goal of being as paperless as possible.
Carlile Transportation Systems is based in Anchorage, Alaska and employs over 650 people. Its Alaska terminals are located in Anchorage, Fairbanks, Kenai, Kodiak, Prudhoe Bay/Deadhorse, and Seward. It also has terminals in Tacoma, Washington; Twin Cities, Minnesota; Houston, Texas; and Edmonton, Alberta.
Alaska, United States
Transportation
“With the KnowledgeLake system and the indexing of electronic documents, it takes just a few moments for employees to go online and easily find what they need.”
Debbie Shannon, Chief Information Officer, Carlile Transportation Systems
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