Most organizations are inundated with content – be it applications, reports, invoices, or other mission-critical business documents. Important records can easily wind up mismanaged, misfiled, or worse – completely lost in the shuffle. Content that’s tough to find, inaccurately processed, or even destroyed, creates a number of problems for a business resulting in a loss of time, funds, and a great deal of frustration. These internal issues provide your competitors, who do have their ‘ducks in a row’, an opportunity to lure away your customers and gain market share.
According to the article, Secret to Success: A Competitive Edge with Enterprise Content Management published in Business2Business.com, “Firms that have gained a competitive edge often can further increase their advantages by enhancing the capabilities of existing systems, integrating with existing business systems, and extending automation to more areas of their business.”
In fact, according the article, Best-In-Class Companies continually seek to amplify this advantage ‘by adding workflow, performing integration with financial and business systems, adding dashboards for reporting and analytics.’
So how can you not only catch up but develop a solid ECM framework for a system that will keep your competition at bay? Here’s a checklist of considerations to contemplate.
Understand your business needs
- Do you have an idea of the unique situations and obstacles within your organization?
- Do you know what information is needed in order to establish a ECM framework for a system?
- Have you addressed the challenges and needs of affected departments?
- What functionality features would be most effective and productive for your enterprise?
- Will you need a system that’s flexible and scalable?
- Should you consider an on-premise ECM system or a cloud-based solution? Or, perhaps a hybrid?
- What platforms and repositories has your company already invested in?
- How can this technology be most effectively utilitized?
- Are there third-party applications that could be employed to enhance what’s already in place?
Plan the work, work the plan
- Do you have the proper team in place? (IT should manage the ECM framework yet closely collaborate with business departments.)
- Do you need external resources to help build or deploy the system?
- How will you handle migrating legacy content?
- What order of departments will be affected? When?
- What are your plans for training users once the system is in place?
Anticipate the unforseen
- What content needs to be governed?
- What system of hierarchy do you need within your organization to comply with company policies?
- Do you have a disaster recovery plan for critical data?
Coordinating the countless moving parts and complexities of an Enterprise Content Management System takes strategy and skill. KnowledgeLake’s ECM integration experts can analyze your business processes then create and deliver solutions that give your enterprise the upper hand.
Learn more about how KnowledgeLake can help you!