Four Key Findings of the AIIM Office 365 Industry Watch Report

Four Key Findings of the AIIM Office 365 Industry Watch Report

By Tori Cameron on January 17, 2020

Regardless of how you feel about it, most organizations use Office 365 and/or SharePoint in some capacity. But are they using it as effectively as they could be? This idea is central to the most recent industry watch report from the Association for Intelligent Information Management, otherwise known as AIIM. The report, released in December, details the key findings and trends in the use of Office365 in leading organizations. Bringing together data from close to 250 information professionals surveyed by AIIM, the report offers answers that are sure to influence the content management platform strategy of many organizations in the year ahead.

Microsoft has dubbed Office 365, or Microsoft 365, the “world’s productivity cloud.” This is a fitting title for the platform whose extensive usage is echoed in the data—94 percent of the report’s respondents said that they currently use or are planning to use Office 365 and/or SharePoint in their organization.

Clearly, it’s hard to dispute Office 365’s popularity as a content management platform among organizations. What isn’t so clear to those in the industry is how to get the most out of their implementations. The four key findings in the report offer puzzled organizations a push in the right direction though. Let’s go over each one in detail.

1. Cloud is now a key factor—but not the only factor—in the content platform strategies of most organizations. Just over half of respondents agreed that a cloud content management platform by itself will never address all their organization’s content management requirements. And an even larger percentage agreed that to be most effective, a cloud content management platform must work in parallel with an on-premises content solution (Speaking of, did you know? The KnowledgeLake Cloud platform's Data Gateway service is able to communicate with on-premises SharePoint, allowing the platform to become a hybrid cloud solution for those who are concerned about the risk often associated with a "big switch" migration).

The cloud is here, but it’s not completely taking over—not yet, at least. Unsurprisingly, security and privacy were reported as the single most important factor in selecting a cloud content management platform.

2. Organizations face increasing complexity as they must simultaneously: a) continue to move unmanaged existing information into structured environments. b) automate the ingestion and processing of rising volumes of new information. And c) retire legacy systems (including earlier generations of SharePoint). As in 2013, the two biggest ongoing issues for SharePoint in organizations remain expanding its use in more business processes and persuading users to manage their content in SharePoint and not elsewhere.

3. Organizations have yet to deploy the full suite of Office 365 capabilities, which can be overwhelming for those unsure about how to best use them. They’re mainly focused on its email, document management, and collaboration capabilities.

4. Third-party content and process solutions that complement Office 365 capabilities—such as the KnowledgeLake platform—are key to achieving organizational information governance and intelligent automation goals. Although Microsoft continues to expand its SharePoint and Office 365 feature set, most respondents still rely on third-party add-ons to enhance functionality or fix shortcomings.

If you’d like to read the AIIM Industry Watch report in full, click here. As always, our experts are happy to be a resource in helping you plan your content management strategy—whether you're looking to establish a hybrid cloud solution or fully migrate to the cloud with Azure. Explore some of our resources on the blog, and don’t hesitate to reach out if you need guidance.

About KnowledgeLake:

KnowledgeLake provides content management solutions that help busy organizations intelligently automate their most important document processes. Since 1999, we've created award-winning, Microsoft-centric solutions that have helped thousands of companies around the world focus on their mission rather than their mission-critical documents.


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