Today’s organizations must remain flexible in business strategy, responsive to customer needs and stretch resources to operate as efficiently as possible.That's where Business Process Optimization (BPO) can help.
BPO is the study of an organization’s various processes with the objective to improve business operations, maximize productivity and minimize needed resources. More than ever, businesses are employing BPO experts to meet these standards.
Sometimes, a system -- or the entire business itself -- may need to be re-engineered to realize goals and gains. Technology often becomes part of the solution. And, as the technological landscape evolves, companies all over the world are digitally transforming to optimize processes and develop new capabilities. How can business process optimization give your company a competitive edge and enable agility? Here's a glimpse at the three steps:
1.) Consider the people and processes
“To achieve success you have to think about the people and processes involved, then match the technology solution to optimize efficiency and profit,” said KnowledgeLake expert, Andrew Hutson, Senior Director of Enterprise Solutions.
An experienced business process optimization expert will assess the end users' and organization's needs and challenges. During this time, experts also document current processes, models and evaluate potential new operational procedures. They also ask questions about the final purpose and desired outcomes. This integrated approach to learning gives experts a holistic view of blind spots and pain points.
2.) Ask the tough questions
With the goal of reducing costs, bottlenecks and eliminating a waste of time or resources, an expert will examine current steps and consider where opportunity for improvement lies. Can this process be streamlined? Can steps, originally considered critical, be skipped or minimized? Could business processing automation (BPA) tools to digitize orders or invoices be of value? Can new workflows be created that route information to appropriate departments and employees?
This plan must include governing information surrounding the entire lifecycle of business processes using policies, standards and guidelines to reduce the risk of maintaining mission-critical content. (For more information on taking control of your business content, read this post.)
3.) Implement action
After experts develop flexible, effective solutions and strategies, changes are implemented. Software solutions and tools recommended typically focus on automating certain time-consuming, manual processes to eliminate the possibility of human error so workers can focus on important tasks. During this time, streamlined workflows can be set up to establish consistency, shorten the production cycle and document progress.
Often, powerful combinations of select technologies are recommended to improve the digital customer experience, enhance the digital workplace, transform business processes, optimize infrastructure and simplify management.
If you are considering business process optimization and digitally transforming document-heavy processes, you may feel overwhelmed with the possibilities. KnowledgeLake offers consulting expertise and software to unlock your organization's full potential by streamlining processes, amplifying productivity and reducing costs.
Explore the possibilities of optimizing your business processes while working smarter!