While it may seem intuitive, many organizations struggle to achieve the frustratingly elusive goal of IT and business alignment. Without this alliance, businesses may spend too much on technology without ever solving their business challenges. Important steps to achieve IT and business alignment include establishing a common language, building relationships, ensuring transparency and developing a plan. (Learn more about how KnowledgeLake can foster this relationship.)
You say potato, I say hyperconverged storage infrastructure
Ensuring that business and IT leaders understand each other and the common goals is key to realizing the initial benefits of IT and business alignment. The goal is to avoid jargon and all of those technology-laced acronyms and speak a common language. Avoid the temptation to “teach” business leaders about technology. Business leaders want to know how you’re going to help them reduce time-to-market, improve customer experience, increase profitability, collaborate more effectively, and quickly pivot or adapt to rapidly changing market conditions.
Get to know me!
Building and fostering strong relationships between business and IT leaders is another critical facet of IT to and business alignment. When IT leaders understand the everyday challenges of their business counterparts, they are better positioned to bring real business solutions to the table. Business leaders, in turn, are more likely to champion solutions and projects that IT brings to them if they understand the business challenge that is being addressed – and they trust their IT counterparts genuinely understand their business needs.
Tell them how them how the sausage is made (if they ask)
It’s important to establish clear and effective governance processes to ensure transparency and full visibility of important processes, such as decision making, resource allocation, and spending. Effective governance helps ensure that all parties understand their roles and responsibilities in a new project or initiative and can address unforeseen challenges appropriately.
When the plan comes together!
Now that you’ve laid the groundwork, it’s time to develop a plan to achieve IT-to-business alignment. Effective planning requires engagement from business and IT stakeholders, identifying business drivers and alignment gaps, devising a plan and setting benchmarks, then putting the plan in motion and tweaking it as necessary. After all, your business and technology are constantly evolving, so you need to continuously plan for the long term.
Mutually assured benefits
Although failure to achieve IT to business alignment may not have dire consequences, success will certainly result in mutually assured benefits including:
Better customer experience
Greater business and IT agility
Strategic technological transformation
KnowledgeLake helps organizations build a roadmap to achieve alignment through sound ECM decisions. ECM is often a critical component of IT-to-business alignment because it enables effective collaboration and communication while managing one of the organizations key assets: information.
KnowledgeLake’s ECM advisors work with companies to develop a clear understanding of business strategies, performance challenges, improvement opportunities, and timing and budgetary considerations.
Learn more about how KnowledgeLake can help you!