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KnowledgeLake Support

As an enhancement to our world-class ECM solutions, our technical support team is here to handle your software questions with the highest level of attention and expertise.

Our industry leading support portal provides you access to trouble ticket creation, software downloads, product documentation and a comprehensive knowledgebase. When you become a KnowledgeLake customer, you will receive a support portal login for the technical resource within your organization responsible for supporting your KnowledgeLake solution. Additional logins may be created upon request from the support portal. The support team is available to serve you Monday – Friday 8:00 a.m. – 5:00 p.m. (excluding published holidays). We take pride in providing stellar customer service and look forward to helping you make the most of your KnowledgeLake products!

  • I am getting familiar with the KL software and had a question. I decided to open a very low priority ticket. I got a response within about 1 hour! That is so refreshing coming from a legacy vendor world. I have continued a dialog on my question and I feel that I have received top quality support.”

    Travis Garrett
    Productivity Management Group
    Tyson Foods, Inc.

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