Glenmede

“With FileNet, we ran a nightly job that reviewed all documents that were added the day before," says Jerry Littenberg, Vice President of Information Systems for Glenmede. “It would count the pages on file and compare them to the number of pages expected. If they didn’t match, we would get an exception report the next morning. Then our scanning team would have to go digging to find the original for rescanning.”

“We felt that using SharePoint Server for our content management system would give us plenty of return on investment, and its integration with other Microsoft products would help us consolidate technologies,” he says. “But the content management system was not complete because we didn’t have a way to get documents into it.”

“We experienced some corruption issues in about 2 percent of the converted documents,” says Littenberg. “Without pause, KnowledgeLake brought in their experts, decided on a course of action, and quickly got it handled. This is exactly how we want our vendors to react whenever there is a problem.”

By migrating its enterprise content management system to a solution using KnowledgeLake products and SharePoint, Glenmede achieved a number of benefits that are helping the firm operate more efficiently while giving users the tools to work more effectively. The company realized a fast return on its investment in the technology, helping it avoid costs associated with the prior content management system. The KnowledgeLake technology has helped improve quality assurance in document capture processes. And it is delivering improvements in user tools that help Glenmede employees access and view documents faster and easier.

Quick Return on Investment

Glenmede benefited from a solid return on its investment in the KnowledgeLake solution and SharePoint within six months of going live.

“Replacing FileNet drove down the total cost of ownership for the content management system to a fraction of what it was before,” says Littenberg. “Plus, we were able to avoid the expense of upgrading to the FileNet P8 platform, which just did not make good business sense for us.”

Improved Quality Assurance

“For example,” says Littenberg, “during the scanning process, the page-comparison process happens immediately. Instead of having to figure it out the next day, the error is identified and can be addressed immediately—almost while the person scanning documents still has the original in hand. This kind of quality assurance feature is a tribute to the KnowledgeLake interface.” 

Powerful User Tools

Features like full-text searching based on indexing provided by the KnowledgeLake software and easy viewing of PDF documents make it fast and easy for Glenmede employees to find and read information on SharePoint.

“During the scanning process, KnowledgeLake has a step that performs full-text index during the creation of the Adobe PDF file. It is extremely useful when trying to find specific words in specific documents,” says Littenberg. “And, now that our scanned documents are stored as PDF files, we can take advantage of the Adobe Acrobat Reader to view them instead of using the small FileNet window. With the KnowledgeLake solution, our users have a better overall experience when searching through and viewing documents.”